Refund policy
Return & Refund Policy
Because many Grandma’s Basement products are made to order, returns and refunds are handled differently depending on the item.
Made-to-Order Air Blasters
Grandma’s Basement Pneumatic Air Blasters are built after your order is placed. Because of this, orders cannot be canceled once construction has started.
Returns for made-to-order air blasters are generally not accepted unless the item arrives damaged, defective, or significantly different from what was ordered.
If there is a problem with your air blaster, please contact us within 7 days of delivery and include your order number, a description of the issue, and photos or video showing the problem.
If we determine that the item is defective or was damaged during shipping, we may offer a repair, replacement, replacement part, or refund depending on the situation.
Damage caused by improper installation, misuse, modification, excessive air pressure, incorrect electrical connections, or normal wear is not covered.
Merchandise
Unused and unworn merchandise may be eligible for return within 14 days of delivery.
Items must be returned in their original condition. Clothing that has been worn, washed, damaged, or altered cannot be returned.
Original shipping charges are not refundable unless the order arrived damaged or incorrect.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Do not send a return without contacting Grandma’s Basement first. Unauthorized returns may not be accepted.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue.
Contact
For return or refund questions, contact:
Grandma’s Basement
grandmasbasment@gmail.com